Ebuycos-FAQ

Q1: How long will it take to ship my order?
A1: When we receive your payment, Your orders will be dealt with within 24 hours. Orders typically ship within 2 to 5 business days. The delivery time is based on which shipping method you choose on our website.
Shipping Method and Shipping Time:
Standard Shipping: 10-25 Business day
Fast Shipping: 3-10 Business day
For more about Shipping Policy

Q2: How can I choose the size that suits me?
A2: On each of our product pages, there will be a size chart with a standard size. What needs to be stated is that our sizes are designed according to the normal standard body size. The first thing you need to confirm is your height. Height is your most important parameter. Then after selecting the height, you can use other measurements(bust, waist, hips) to determine the size you should.

Q3: The standard size of the product I bought is not suitable for me. Can I change other sizes?
A3: For standard size products, we can replace other sizes of products within one week after receiving the goods. However, you will need to return the original and you will bear the freight. For more about Returns/Refund Policy

Q4: How do I place my order?
A4: Simply choose your favorite costumes on the product page then click the “Add To Cart” button and follow the simple steps to complete your order. We’ll prepare your order and let you know when it's on its way!

Q5: Do you offer discounts or discount coupons?
A5: Of course, you can contact our customer service staff, we will be happy to offer you a coupon. For more Contact Us Information.

Q6: Will I receive a confirmation number when I place my order?
A6: Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.

Q7: How long will it take to receive a tracking number?
A7: It will take usually between 2-5 business days. The blankets and the bedding sets will be shipped 3-5 days after the order is placed. Since each blanket is made on-site by 3D HD printing, thank you for your understanding!

Q8: My tracking number isn't tracking
A8: Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

Q9: I need help with a late order
A9: Orders typically ship within 2 to 5 business days. For international orders, transit will take an additional 1 to 2 weeks. If your order has not arrived after 10 business days (Fast Shipping) and 25 business days (Standard Shipping), please contact our team, we are happy to assist.

Q10: Who can I contact if I have a problem with my order?
A10: All inquiries can be forwarded to support@ebuycos.com

Q11: Where do you ship from?
A11: We will ship from China.

Q12: Do you deliver products internationally?
A12: We usually ship products to the United States. If there is no shipping method in your location, please contact us.

Q13: Which currency will I be charged in?
A13: We process all orders in US Dollars.

Q14: What type of payments do you accept?
A14: We accept Paypal. Paypal is the most frequent payment method. It is fast and efficient. You can use Visa, MasterCard, Discover, and American Express with PayPal.

Q15: When will my card be charged?
A15: Just after your order has been successfully placed.

Q16: Is checkout on this site safe and secure?
A16: You can be absolutely sure that all purchases here are safe and secure.

Q17: If I enter my email address will you sell my information?
A17: We do not sell our customers' information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

Q18: Will I (the customer) have to pay customs?
A18: For most countries, you will not have to pay customs, but it depends on where you are located in.

Q19: How secure is my personal information?
A19: We adhere to the highest industry standards to protect your personal information when you checkout and purchase. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored. For more information please check our Privacy Policy.

Q20: Where can I track my order?
A20: You can track your order here.